Ring groups

A ring group is its own extension that rings a set of devices — one at a time in order, or all of them together — so a caller reaches whichever one of several people is free.

Open Ring groups

In the sidebar, go to PBX > Ring groups. Each row shows the group's name, its own extension, its ring Strategy and its Timeout.

Ring groups list showing one row: Demo Sales, extension 600, strategy linear, timeout 60. — The ring groups list, with a demo group "Demo Sales" on extension 600.

Click Create ring group, or open an existing one, to reach the settings and its member devices.

Ring group detail page for Demo Sales: Name, Extension 600, PBX pool Global, Strategy linear (one after another), Timeout 60, Options to use when dialing (Advanced), CallerID prefix, Comment, Save/Cancel buttons. — A ring group's own settings — name, extension, PBX pool, strategy and timeout.

What each field means

Field	Meaning
`Name`	A label for this group — shown in the list and in reports.
`Extension`	The number callers or other extensions dial to reach this group.
`PBX pool`	Which shared set of extensions this ring group's number belongs to — see PBX pools & extensions.
`Strategy`	`linear (one after another)` tries each device in list order until one answers; `combined (simultaneously)` rings every member device at once.
`Timeout (s)`	How long the group rings in total before giving up (and, if set, moving on to a callflow-style action).
`Options to use when dialing (Advanced)`	Advanced dial-string options for the ring — leave empty unless you specifically need one.
`CallerID prefix`	Text added in front of the caller's name/number while the call rings through this group, so an agent can tell at a glance which group it came through.

Adding member devices

Below the settings, the Devices section lists the devices that ring for this group. Pick one from Add device and click Add; with a linear strategy, use the up/down arrows next to each row to set the ring order, or Remove a device from the group.

Note

Only devices already reachable through this ring group's PBX pool are offered as candidates — the same tenant-separation rule that applies to devices directly (see The devices list & tenant separation).

Check

Dial the ring group's extension from a phone inside its pool. With linear, the devices should ring in the order shown; with combined, they should all ring together and stop as soon as one answers.