Softphone
A SIP phone that runs straight in the browser — via Asterisk WSS — with no separate app to install and no device to configure by hand. Reached from Overview > Softphone for staff, or My Account > Softphone for end customers.
This page only shows what the screen looks like and what it is for — it does not place a test call. Do that from an actual phone, not from this wiki.
Opening it
The page heading reads Browser softphone — "WebRTC telephony straight in the browser — via Asterisk 21 WSS." It logs in automatically using the WebRTC-enabled device linked to your account, then shows Ready with that device's caller name and extension once connected.
What's on the screen
| Element | Meaning |
|---|---|
| Status line | Registration state (e.g. Ready), the caller name and extension, and a Logout link. |
| Keypad tab | A number-entry field, a numeric dial pad and a Call button to place an outbound call. |
| Call list tab | Recent calls handled through this softphone. |
DND / AA / Vol | Do-not-disturb, auto-answer and volume controls. |
Mute / Hold / REC / Transfer | In-call controls — greyed out until a call is actually active. |
Setup instructions
The page spells out what it needs, verbatim:
- Under Devices open a SIP device, tick "Enable WebRTC" and save.
- The softphone connects to the server automatically and is then ready for calls.
Without a device that has "Enable WebRTC" ticked, this page shows "No WebRTC device found." instead of the dial pad. And even once it is ready, the browser must be allowed microphone access, or the other party cannot hear you — the page warns about this directly, as seen above.
Check
The status line reading Ready with an extension next to it means the softphone is registered. That is as far as this wiki takes it — place any actual test call from a real phone, per the operator's rules.