8Step 8 of 8

8. First call and first charge

How to place the first call, then find it in the call list, open its details, and see the balance change.

Everything is connected. Now place a call and watch it turn into a billed record.

Dial

From your softphone, dial a number that matches a rate in your sell tariff (step 3) — for example a destination you added there. Let it connect and hang up after a few seconds.

Find the call

In the sidebar, go to Overview > Calls. Your call appears as a new row, most recent first.

Calls list showing one answered call and several no-answer attempts to a German mobile destination, with status and provider columns. — The Calls list. Status shows ANSWERED once the call connects.

Select the row to open its full details.

Call detail page showing source, destination, duration, billsec, User Rate, User-Billsec, User Price and the terminating provider. — Call details: the customer side (User Rate, User Price) and the provider (Terminator) side.

What each field means

Field	Meaning
`Duration`	Total call time, including setup.
`Billsec`	The billed seconds after the tariff's minimum time and increment are applied.
`User Rate`	The per-minute price from your sell tariff for this destination.
`User Price`	What this call actually cost the customer — the amount taken from their balance.
`Provider` (Terminator)	Which carrier from your LCR actually carried the call.

Note

User Price and Provider Price are two different numbers on the same call: User Price is what you charged the customer (from the sell tariff); Provider Price is what the carrier charged you (from the buy tariff on step 2's provider). The difference between them is your margin on that call — in the demo data, an 11-second call bills a full minute at 0.042, against a provider cost of 0.028.

Check the balance

Open the user from step 5 again (Customers > Users). The BALANCE card at the top is lower than before the call, by exactly the call's User Price.

User detail page balance card showing the current balance and a manual Book balance field. — The user's balance card — it drops by the call's User Price.

Check

You have a working Quick Start when all three are true: the call shows ANSWERED in Calls, its detail page shows a non-zero User Price, and the user's balance dropped by that same amount.