Activating the license

Voiplix needs a valid, activated license to place and receive calls. Here is how activation works — once during setup, and again any time it needs to be renewed or replaced.

The first activation: during setup

The setup wizard's first, required step is exactly this: enter the activation code you received with the system. See First start and setup for where this sits among the wizard's other steps.

Later: the License page

In the sidebar, go to System > License. It shows the current license's status and limits, and has its own box for entering a new or renewed activation code.

The License page: status and limits at the top, Activate license at the bottom.

For what every field on this page means, see Administration & API's Updates & license.

What happens when you submit a code

  1. You enter the activation code and select Activate.
  2. The request goes to the Voiplix license server, where a person approves it manually — it is not instant.
  3. The page checks automatically every ten seconds and updates itself the moment it is approved, without needing a reload.

What the license limits mean

A license caps three things: how many users (customers), how many devices, and how many calls can run at the same time. Reaching one of these limits blocks the next one of that kind — for example, once the device limit is reached, creating one more device is refused until the license allows more devices or an existing one is removed. Calls beyond the concurrent-call limit are similarly refused, not queued.

If the license server can't be reached

Note

A short outage of the license server does not interrupt service. The system keeps working from the last confirmed license until that license's own valid-until date — calls and logins continue as normal while it retries the check in the background.

Warning

With no valid license at all — expired, revoked, or none activated — new outgoing and incoming calls are blocked until a license is activated again. Existing settings, users and data are not affected.

Check

Open System > License and confirm the status badge says Valid, and that the expiry date is comfortably in the future.