Music on hold

MOH classes for hold music and announcements — what a caller hears while waiting in a queue, parked, or on hold. Configured under PBX > Music on hold.

Create a class

Fill in the New MOH class form and click Create.

Music on hold page with an empty list and a New MOH class form filled in: Name 'Demo Hold', Announcement (IVR voice) none, Random playback Yes, Comment 'Default hold music for the demo devices'. — The New MOH class form.

What each field means

Field	Meaning
`Name`	How this class is labelled wherever a ring group, queue or other feature picks a hold-music class.
`Announcement (IVR voice)`	An optional IVR voice that periodically interrupts the music with a spoken announcement. `none` means continuous music with no interruption.
`Random playback`	`Yes` shuffles the class's audio files; `No` plays them in order.
`Comment`	A free-text note for your own reference.

Note

This screen only names the class and sets these options — it does not upload the audio files themselves here.

The list

Music on hold list showing one class: Demo Hold, comment 'Default hold music for the demo devices', Announcement dash, Random yes, with Edit and Delete actions. — "Demo Hold" in the list — no announcement voice, random playback on.

A ring group or a queue each pick one of these classes on their own settings, for the callers waiting there — see Ring groups and Queues.

Check

Open PBX > Music on hold and confirm the new class's Name, Announcement and Random columns match what you set.