Troubleshooting & FAQ

When something looks wrong — a phone that won't register, a call that fails, silence on the line, a customer who can't dial out, a provider that seems down — this section shows where to look in the product, in order, before you call for help.

These pages don't repeat the field-by-field reference of the other sections; they link to it. What they add is the missing first step: which screen to open, what a healthy state looks like next to a broken one, and which of the product's own messages actually explains the problem.

In this section

  1. 1Where to look first
  2. 2A phone does not register
  3. 3A call fails
  4. 4No audio / one-way audio
  5. 5A customer cannot call: balance and blocking
  6. 6A provider is down
  7. 7Glossary
Tip

Not sure which page fits? Start with Where to look first — it points at the right screen for almost any complaint in a few clicks.

Note

For the field-by-field reference behind these symptoms, see Devices & PBX, Reports & Statistics, Billing & Invoices and Tariffs, Providers & Routing.