DIDs & Inbound

A DID is a phone number your customers can be called on. This section covers the DID list and its statuses, creating and assigning numbers, how an inbound call finds its way to a device or a callflow, and the prices and pools around a DID.

Everything here lives under Routing in the sidebar (DIDs, Number Pools) and under PBX (External-DIDs, Quickforward rules). A DID only becomes useful once it is assigned — either straight to a device, or to a callflow (an IVR, a queue, a ring group, or a quickforward) — so an unassigned number by itself does not ring anywhere yet.

Note

"DID" (Direct Inward Dialing) is the term the product and this wiki use throughout — it just means a phone number that can receive calls, whether it came from your carrier as a full E.164 number or a short internal range.

The five pages

  1. 1What a DID is — the list and its statuses
  2. 2Adding DIDs — single, interval, CSV import
  3. 3Assigning a DID — user, device, caller ID
  4. 4Inbound routing and callflows
  5. 5DID rates and number pools

The short version

A number starts free. You reserve it to a customer, then assign it to that customer's device (or to a callflow) and it becomes active — that is the state an inbound call can actually reach. When a customer stops using it you can close it, and if it is leaving for good you terminate it. An incoming call always follows the same path: your provider sends it in, Voiplix looks the dialled number up in the DID list, and hands the call to whatever that DID currently points to.

Tip

Looking for a specific screen and not the full walkthrough? The sidebar under Routing → DIDs and PBX → Quickforward rules takes you straight there.