The users list, filters and search

Every customer account, in one table: who they are, what they're on, what they owe or have in credit, and whether they're active.

Open Customers > Users in the sidebar. The page heading shows a quick count — for example "10 users · 9 postpaid · 1 prepaid" — so you can see the split at a glance without opening a report.

Users list with the filter bar at the top and a table of accounts below, showing username, name, type, tariff, balance, status and quick-action icons. — The Users list — filters on top, one row per account.

The columns

Column	Meaning
(dot)	Online status: green when the account (or one of its devices) is currently registered, an orange warning triangle when the account is blocked.
`Username`	The login name — also a link straight to that user's detail page.
`Name`	First and last name.
`Type`	The account role — see Account types (roles), plus a `postpaid`/`prepaid` badge.
`Tariff`	The sell tariff currently assigned (blank/"—" for staff-type accounts, which are not billed).
`Balance`	The current account balance, in the account's currency.
`Status`	`Active` or `Blocked`.
`Quick actions`	Row icons for the most common jumps — recent calls, recordings, device groups, devices, add a payment, custom rates, subscriptions, invoices, statement of account, action log, PBX on/off, log in as this user, edit, hide, delete. Which ones you see depends on the account's type and your own role.

Note

What you see here is scoped to you. An Admin or Accountant sees the operator's own direct customers; a Reseller or Partner sees only their own customers — see Resellers.

Filtering and search

The filter bar has five fields, all combinable: a Type dropdown (defaults to every type), and text fields for Username, First Name, Last Name and Email. Each text field matches anywhere in the value — you don't need to type the whole username. Click Search to apply.

Users list filtered by the text \ — Filtered by username "demo" — matches anywhere in the name.

The Type dropdown narrows the list to one role at a time — useful on a system with many customers, to jump straight to every Reseller or every Accountant without scrolling:

Users list with the Type filter set to Reseller, showing two matching accounts: reseller_a Fixture ResellerA and reseller_b Fixture ResellerB, both postpaid and Active. — Type filter set to "Reseller" — only the two reseller accounts remain.

Hidden users

The Hidden users button (top right) switches the list to accounts that have been hidden instead of deleted — the eye-off icon in Quick actions hides a user without removing its calls, invoices or payments. Active users switches back.

Two more buttons up top

Button	What it does
`Default user`	Opens the template new users are pre-filled from — see The default user template.
`Weak passwords`	Lists accounts whose password does not meet the current password policy, so you know who to nudge.
`New user`	Opens the create form — see Creating and editing a user.

Weak passwords page: '0 Users with an empty or trivial password', a table with Username, Name, Type, Reason columns and 'No weak passwords found.' — Weak passwords — clean on this demo system; a real listing works the same way, one row per flagged account.

Check

Type a few letters of a known username into Username and click Search — the list should narrow to matching rows only, and the heading count should not change (it always reflects your whole scope, not the filtered view).