Account types (roles)
Every account in Voiplix has a Type, set once on the user form. It decides which parts of the system the account can reach — from full administration down to a single customer's own portal.
You'll see the same five values in the Type field on the user form and in the Type column of the Users list:
The five types
| Type | What it can do |
|---|---|
Admin (full access) | Full system access: every menu, every customer's account, system settings, and the only type that can create a second Admin account. |
Accountant | Administrative and billing access alongside Admin — CDR management, stats, invoices, payments, users — without the operator-wide system settings that stay Admin-only (currencies, Voicemail settings, global routing, and similar). |
Reseller | Manages its own set of customers only (see Resellers) — tariffs, routing, DIDs, payments, credit notes and services, all scoped to the customers it owns. |
Partner | The same own-customers scope as a Reseller, but fewer administrative screens — for example no DIDs, payments, credit notes or services management. Suited to a partner who needs visibility into their customers more than full account management. |
User | The end customer. Does not see the admin interface at all — logs into their own customer portal and sees only their own calls, invoices, devices and numbers. |
"User" is the only type that is a customer in the billing sense — it's the type with a Tariff, an LCR and a balance. The other four are staff/management accounts and generally show "—" for Tariff.
Postpaid / prepaid, independent of type
Every account (not just customers) also carries a Postpaid (otherwise prepaid) setting — that's the small badge next to the type in the list. It matters most for a User account: a prepaid user needs balance to place calls; a postpaid one can go into a credit limit instead. See Creating and editing a user.
Who can create which type
The Type dropdown on the New user form only offers what your own role is allowed to hand out:
- An Admin can create any of the five types, including a second Admin.
- Accountant, Reseller and Partner can create
User,Reseller,AccountantorPartneraccounts (neverAdmin) — new accounts land inside their own scope.
Check
On the Users list, filter by Type to confirm your own staff accounts are the roles you expect — an unexpected second Admin or Accountant account is worth investigating.