The end-customer portal

A User-type account doesn't see the admin interface at all — it signs in at the same login page and lands in its own customer portal, scoped entirely to its own account.

The login page and form are exactly the ones covered in Quick Start step 1 — a customer signs in with the username and password you set for them on the user form.

The overview page

After signing in, a customer lands on Overview, with a greeting and four summary cards: current Balance, whether they're on Postpaid or Prepaid billing, their Credit limit (if postpaid), and their assigned Tariff name. If the account is blocked, a message tells them to contact support instead of showing the usual page.

Customer portal overview page: a greeting, four cards for balance, billing type, credit limit and tariff, and the My account sidebar menu on the left. — The portal Overview — balance, billing type, credit limit, tariff.

What's in the menu

The sidebar opens on a My account section — everything a customer needs, nothing they don't:

Menu item	What it is
`Overview`	The summary page above.
`My calls`	This account's own call history.
`My invoices`	Invoices issued to this account.
`My payments`	This account's own payment history.
`My devices`	This account's SIP devices.
`My numbers`	DIDs assigned to this account.
`My prices`	The rates this account is billed under its tariff.
`Quickforwards`	Quick call-forwarding controls for this account's devices.
`My recordings`	Call recordings, where enabled.
`My voicemail`	This account's voicemail boxes.
`My details`	Their own contact details and password — see below.
`Softphone`	A browser-based softphone for this account.

Two of those screens, in practice — My invoices is a plain list, empty until an invoice run has actually produced one for this account:

My invoices page in the customer portal: '0 Invoices', 'No invoices available.' — My invoices — nothing here until staff run an invoice for this account.

My payments lists this account's own payment history — date, type, description, amount and status, read-only:

My payments page in the customer portal: '1 Payments', a table with one row: date 24.9.2026 17:50:00, type manual, description dash, amount 25.00 EUR, status Completed. — My payments — this customer's own history, matching what staff recorded on their account.

Editing their own details

My details is the one page a customer can edit themselves: name, e-mail, phone, mobile, fax, city, postcode and address, plus an optional password change (leave both password fields blank to keep the current one).

My details page in the customer portal: username shown read-only, editable name, e-mail, phone, mobile, fax, city, postcode and address fields, and an optional change-password section with a Save button. — My details — the customer's own editable contact information and password.

Tip

Don't know a customer's password and need to see what they see? Use Login as from the Users list instead of resetting it — see Resellers for where that button lives.

Check

Sign in as a test customer and confirm the Balance and Tariff shown on Overview match what you set on their account — and that they cannot reach any admin page (typing an admin URL directly should be refused, not silently ignored).